Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“Dr. Zakko, his medical staff, and the office staff were wonderful! They made a dreaded procedure a piece of cake. I will refer anyone I know to go here for their procedure!”
“Everyone at the center made this a smooth experience. The nurses were kind, thorough and very friendly. I appreciated the care by everyone – including my nurse anesthetist and doctor. Everyone was in sync and it was the best experience it could have been. I was early and actually taken in for prep early!”
“The nurse that checked me in was very kind and reassuring. All the nurses communicated with each other as I was getting an IV and then taken in for the procedure. I was made comfortable while the doctor came in and talked about the procedure. The procedure was quick and I was home in no time with aftercare directions.”
“Everyone was very friendly. Very good experience at the facility. Dr. Kadden called me with results from the procedure. I was very impressed to hear directly from the doctor. This was my first colonoscopy and it was a very good experience (considering). Thank you.”
“The staff were very friendly, kind, and eager to make me comfortable and my experience a positive one.”
“this center is like a well oiled machine. I was in and out before I knew it. I was well attended and appreciate your staff.”
“The nurses were great, they made me feel at ease, thank you. I was hesitant about getting this procedure done, I’m glad I did it.”
“All good, “NO Complaints!” The Staff, and my Doctor were “TOP CABIN””
“I was very happy with the service I received from this facility. Everyone I came in contact with was kind, informative, upbeat and made me feel very comfortable.”
“I’ve been impressed with the professionalism & kindness demonstrated at this facility over my years of being treated here.”
“I had a very positive experience. The staff, nurses, doctors were very kind, funny, and gave me all the information I needed. I would definitely recommend them to family and friends.”
“this is my second procedure at this facility and the nurse that helped me was just as outstanding as the last time. I’d recommend this place just on her treatment alone. thankfully, the rest of the staff was fantastic and helped me feel so much better about s procedure I was worried about.”
“I am highly impressed with the whole staff, from receptionists to nurses to doctors. Everyone was kind, courteous, informative and professional. Excellent facility!”